1. How do I place an order?
Simply browse our collections, select the items you wish to purchase, and add them to your cart. Once you’re ready, proceed to checkout to enter your shipping details and payment information. You’ll receive an order confirmation email once your order is successfully placed.
2. What payment methods do you accept?
We accept a variety of payment options including credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods displayed at checkout.
3. Can I modify or cancel my order after it’s placed?
Orders can be canceled within 24 hours of placement. Unfortunately, modifications are not possible once an order is submitted. For cancellation requests, please contact our customer service team at support@ebalavishlayers.com as soon as possible.
4. How do I track my order?
Once your order ships, you’ll receive an email with a tracking number. Use this number to track your package directly on the courier’s website for real-time updates.
5. What is your return policy?
We accept returns on eligible items within 14 days of delivery. Items must be in their original condition, unused, with all tags attached, and returned in their original packaging. Sale items and items purchased during promotional events are not eligible for returns unless defective or damaged. For more details, please refer to our Return & Refund Policy.
6. How long does it take to process a refund?
Once we receive your return, please allow 7-15 business days for inspection and processing. You will receive a refund confirmation email, and funds will be returned to your original payment method. Shipping fees are non-refundable.
7. Do you ship internationally?
Yes, we offer international shipping to select countries. Delivery times and shipping costs vary based on your location and will be calculated at checkout. International customers are responsible for any customs fees or import taxes.
8. What should I do if my item arrives damaged or incorrect?
We apologize for any inconvenience. Please contact us within 48 hours of receiving your item at support@ebalavishlayers.com. Provide your order number, photos, and a description of the issue. We will gladly assist you with a replacement or refund, including shipping costs, as per your preference.
9. Do you offer gift cards?
Yes, we offer digital gift cards in various amounts. They can be purchased directly on our website and sent via email to the recipient. Gift cards are non-refundable and do not expire.
10. How do I initiate a return?
o initiate a return, please contact our customer support team at support@ebalavishlayers.com with your order number and reason for return. Once your return is approved, you will receive detailed instructions on how to send the item(s) back to us.
11. What about exchanges?
If you need to exchange an item for a different size or color, please contact us at support@ebalavishlayers.com. Exchanges are subject to product availability, and the process follows the same steps as initiating a return.
12. What if my return is late or missing a refund?
If you haven’t received your refund after 15 business days, please first check with your bank or credit card provider. If the issue persists, contact our customer support team at support@ebalavishlayers.com for assistance.